VICIOUSVENOM

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warranty + returns

  

WARRANTY

VICIOUSVENOoffers a 2 year manufacturer's warranty on all items sold at v-venom.com.  We guarantee that each item is free of manufacturing defects and are fit for their intended purpose.   

Where ANY purchased items are materially defective, an exchange for the same item may be granted. An exchange for defective item(s) apply to all pieces purchased though our online store, including sale items.  

*Please note that any damage as a result of fair wear and tear will not be accepted as defective.  

VICIOUSVENOM reserves the sole right to determine whether the item is faulty or materially defective and whether an exchange will be entertained.

Please note that shipping costs incurred for returning item(s) to VICIOUSVENOM for exchange or refund are NOT covered or reimbursed by us.  Where your request is for exchange however, we will cover the shipping cost to send the new item out to you again.

To Return or Exchange an item, please email us at info@v-venom.com stating your request and the reason for it.  We will process your request within 48 hours and send you a Return Authorization Code along with our return address.

 

GENERAL RETURNS

VICIOUSVENOM accepts exchanges and full refunds (excluding original shipping cost) on all our original (non-sale) priced items provided that the following 3 requirements are met:

1. The item/s MUST be in its original condition and MUST not have been used or altered in any way.

2. ALL of the original tags and packaging MUST remain in place.  

3. That you notify us within 5 days of receiving the said item(s).    

Please note that we can NOT accept any general returns that do not meet these requirements. 

Please also note that shipping costs incurred for returning item(s) to VICIOUSVENOM for exchange or refund are NOT covered or reimbursed by us.  Where your request is for exchange however, we will cover the shipping cost to send the new item out to you again.

To Return or Exchange an item, please email us at info@v-venom.com stating your request and the reason for it.  We will process your request within 48 hours and send you a Return Authorization Code along with our return address.

 

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